Buying on Toki, Add to Cart, Make Offer and Buy Now
FAQs for Buyers
- NEW FLOW!!! How "Buy Now" works?
- NEW FLOW!!! How to submit an "Offer"?
- How do I proceed with checking out from the Cart?
- NEW!!! How Add to Cart Works?
- How can I make a purchase on the Marketplace?
- Is it possible to proceed with an order and checkout without having a Toki Account?
- How can I look for an item or product?
- How do I make an offer?
- What occurs if my payment fails after the seller accepts my offer?
- How can I determine if the offer has been accepted or declined?
- I'd like to cancel my previous offers?
- What are the benefits of purchasing from shows?
- Is it possible to purchase multiple items from a seller and have them delivered in the same order?
- How can I place a bid during a live auction?
- Is it possible to withdraw a bid in a live auction?
- What happens when I win a live auction?
- If you win an item in a live auction but your payment fails to process
- What is the usual duration of live auctions?
- How do I send or share a particular item or seller's page?
- Can I visit a physical Toki store?
- What happens if my order is canceled by the Seller?
- What is Buyer Protection, and why do I need it?
- How much is Toki Buyer Protection?
- Is Buyer Protection optional?
- How can I remove Buyer Protection for an item that costs less than PHP 1,000?
- Is it possible to return the item and receive a refund if I change my mind?
- What should I do if my delivery is delayed?
- Which company manages the delivery of items?
- What steps should I take if I receive a damaged or incorrect item?
- Can I change my shipping address after I've placed an order?