• If you encounter any issues with your delivery order, such as delays, damaged items, or missing packages, we're here to promptly resolve them. Here's what you can do:
• Contact Customer Support: Reach out to our customer support team within 24 hours from the time of delivery via phone, email, or live chat during our business hours. Our dedicated representatives will assist you in resolving the issue and provide the necessary support.
• Provide Order Details: When contacting customer support, please have your order details ready, including the order number, tracking number (if available), and a description of the issue you're experiencing. This information will help us quickly identify and address the problem.
• Stay Informed: We'll keep you informed throughout the resolution process, providing updates on the status of your inquiry and any actions taken to resolve the issue. Our goal is to ensure that you receive your order in a satisfactory condition and promptly.
• Follow Up: If necessary, follow up with our customer support team for further assistance or updates on the resolution of your issue. We're committed to providing excellent service and ensuring your complete satisfaction with your delivery order.
If you have any other questions or concerns regarding your delivery order, don't hesitate to reach out to our customer support team at help@tokiasia.com.
We're here to address any issues and ensure your delivery experience is positive.