Feel free to reach out to us via email at help@tokiasia.com. Kindly provide your Order ID along with any supporting details.
You can also provide us with more details by filing a report. Here's how:
1. On the homepage, click the Hamburger ☰ icon, then click ‘Help & Legal’.
2. Click on Contact Us
3. Fill out the form and describe the issue you encountered with the item. Be as detailed as you can!
Make sure to take pictures and videos of the affected item to help us assess your claim faster
4. Wait for our support team to send you an email with further instructions and updates.